Privacy Policy

1. Who we are

Independant Cleaning Service ("we", "us", "our") is a locally owned and operated commercial cleaning business based in Melbourne, Victoria, Australia. We can be contacted at admin@independantcleaning.com.au or by phone on 0403 289 801.

2. Information we collect

We may collect the following personal information when you contact us or use our website:

• Name and business name
• Email address and phone number
• Property address or service location
• Details about the services you enquire about
• Technical data such as IP address and browser type (collected automatically via server logs)

3. How we use your information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Deliver and manage the cleaning services you engage us for
• Send service-related communications (e.g. scheduling, invoices)
• Improve our website and services
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Cookies and analytics

Our website may use cookies to improve your browsing experience and, with your consent, to collect analytics data about how visitors use the site. You can manage your cookie preferences via the cookie banner displayed on your first visit. You may also disable cookies in your browser settings; however, some site features may not function correctly without them.

5. Data storage and security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Your data is stored securely and is only accessible to authorised personnel. We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

6. Third-party services

We may use third-party services (such as email providers or analytics platforms) that process data on our behalf. These providers are required to handle your information in accordance with applicable privacy laws and our instructions.

7. Your rights

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent to marketing communications at any time

To exercise any of these rights, please contact us at admin@independantcleaning.com.au.

8. Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page. We encourage you to review it periodically.

9. Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: